olxggPrivacy Policy

This page describes what we collect when you use olxgg and how we keep that data protected. We handle your information carefully because account security and data privacy are core to how we operate our platform. When you create an account, fund it, place markets on Liga 1 matches or Champions League fixtures, access live-dealer tables, or withdraw funds via DANA, e-wallet, or bank transfer, we collect certain details to verify your identity, process payments, and comply with local law.

Our privacy practices apply equally across all users on olxgg, whether you are in Jakarta, Surabaya, Bandung, or Medan. We do not sell or share your personal data with advertisers. We use your information only to operate our platform, secure your account, and meet legal obligations. This document outlines what we collect, who can access it, how long we keep it, and what rights you have.

Data We Collect on olxgg

We collect identity information during account signup: your full name, national ID number, date of birth, phone number, and email address. We also collect proof-of-address documents (utility bill, bank statement) as part of KYC verification. We store photographs of your ID, passport, or government-issued credential. This data is encrypted and held on secure servers.

We collect payment data when you deposit or withdraw. If you fund your olxgg account via DANA, we receive transaction tokens and confirmation from e-wallet's servers; we do not store your mobile banking credentials. Similarly, for local payment, online payment, e-wallet, mobile banking, and direct bank transfers to local payment, online payment, e-wallet, or mobile banking, we receive transaction confirmations and your registered bank account number. We keep a record of every deposit, withdrawal, and balance change on your olxgg account.

We collect behavioural data: which markets you view (Liga 1 odds, Champions League fixtures, esports tournaments), which games you play (live blackjack, Aviator, Sweet Bonanza), and when you are active. We store your login history, IP address, and device fingerprint for fraud detection. We do not access your location data unless you grant permission. Cookies on olxgg track your session and remember your language preference.

KYC data
Name, ID number, address, phone, and proof documents; encrypted and held on secure servers in Indonesia.
Payment records
Deposit and withdrawal history; transaction IDs and amounts; not your payment app credentials (e.g. not your local payment PIN).
Usage data
Markets viewed, games played, login times, IP address, and device type; used to prevent fraud and improve experience.
Cookies
Session tokens, language preference, and analytics; stored on your browser for 12 months or until you clear cache.

Third-Party Processors on olxgg

We share payment data with our payment partners (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and our banking partners mobile banking, local payment, online payment, e-wallet) to process transactions. These partners may store encrypted copies of transactions on their servers per their own privacy policies. We also share data with analytics providers to measure how users interact with olxgg—this data is anonymised and does not include your name or ID number. Fraud-detection services scan your login patterns and IP address to flag suspicious activity.

Our servers may sit outside your jurisdiction; we use international encryption standards to keep your data protected during transfer. We do not hire subcontractors to access your full identity data without a written data-processing agreement. Any service we engage must meet the same data security standards we maintain on olxgg.

How We Use Your Data on olxgg

We use your identity data to verify your account, comply with Indonesian gambling and financial regulations, and prevent fraud. We use payment data to settle deposits and withdrawals accurately and on time. We use behavioural data to improve olxgg's performance, detect abuse (like multiple accounts opened from the same IP), and personalise your dashboard (showing Liga 1 odds if you often view Indonesian football, for example). We do not use your data for marketing purposes and do not send unsolicited promotional emails. We send transactional emails only—deposit confirmations, withdrawal receipts, password-reset links, account alerts—and service-related notices during system maintenance or around major events like Idul Fitri or Piala AFF.

We at olxgg collect your data to operate reliably and securely, not to monetize your attention.

olxgg operations team

Your Rights and Data Retention on olxgg

You have the right to request a copy of the data we hold about you on olxgg. Submit a request to our support team with your account email and ID number, and we will provide a downloadable file within 14 business days. You have the right to correct inaccurate information—if your address has changed or your phone number is outdated, update it in your account settings or contact support.

You have the right to request deletion of your data after your olxgg account is closed. We will erase your identity documents, KYC records, and payment details within 30 days of closure. We retain a minimal record of your account history (account number, creation date, final balance) for seven years to comply with financial and gambling regulations. We do not delete this historical record, as we are legally required to keep it.

You have the right to opt out of analytics cookies. Disable them in your browser settings; this will not affect your ability to use olxgg. You do not have the right to opt out of transaction records, as we must keep them for regulatory compliance.

Data Breaches and Security Incidents on olxgg

If we discover a breach of your data on olxgg, we will notify you via email within 72 hours of discovery. We will explain what data was accessed, what we are doing to contain the breach, and what steps you should take to protect your account (for example, resetting your password immediately). We maintain insurance covering data breaches and have a documented incident response plan. We do not have a history of breaches since olxgg's launch.

Contact Us About Privacy on olxgg

If you have questions about our privacy practices, wish to request your data, or believe your rights have been breached, contact our support team via email or live chat. Include "Privacy Request" in the subject line. We respond to privacy requests within 5 business days. Our support hours are 9 AM to 11 PM Jakarta time daily, with response delays expected during Idul Adha, Idul Fitri, and Imlek holidays. For urgent data-breach reports, include "Data Breach" in your subject line and we will escalate your request immediately.

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